By NorthBay Healthcare
When you put patients and their families first, good things follow, according to Traci Duncan, R.N., vice president and chief nursing officer at NorthBay Healthcare.
That’s the case with NorthBay Medical Center’s Neonatal Intensive Care Unit, which earned the prestigious Guardian of Excellence Award from Press Ganey in 2017.
Duncan gives credit to a solid and dedicated team of nurses, physicians and unit leadership who care for NorthBay’s tiniest and most vulnerable patients 24/7/365.
“These infants are important members of families who have placed their trust in us,” Duncan says. “Credit for this high achievement goes to the incredibly dedicated nursing, physician, leadership and support staff who make the NorthBay NICU a great place to work.”
The award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in the category of patient experience.
Press Ganey Associates, a health care consulting firm, is an organization whose mission is to help health care organizations reduce patient suffering and enhance caregiver resilience to improve the safety, quality and experience of care.
“We are proud to partner with NorthBay Healthcare,” says Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, NorthBay Medical Center’s NICU continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”
NorthBay Medical Center’s Level III Community NICU has provided upper Solano County with the most sophisticated services for premature or ill newborns for more than 30 years.
“The NICU team is a cohesive group of nurses who have embraced NorthBay Healthcare’s professional practice model, which puts patient and family at the center of all we do,” Duncan explains. “We use the art and science of caring, relationship-based care and values-based principles of our NorthBay Way, which emphasizes caring, collaboration, competence and communication. It’s at the heart of all we do.”
It’s also why NorthBay Healthcare was able to earn the Magnet designation for nursing excellence in 2014 from the American Nurses Credentialing Center, according to Duncan.
“We’re in the process of resubmitting to the Magnet Program and hope to earn the designation for another four years,” Duncan says.
NorthBay Healthcare will honor National Nurses Week with its nearly 800 nurses by bringing in an international speaker, celebrating during employee appreciation meals and hosting a special memorial tribute and blessing of the hands.
“Nursing is not an easy job, but it’s so very important,” Duncan says. “Our nurses touch the lives of our patients every day. We honor them for all they do to inspire, innovate and influence better health care. They are the heart of all we do.”